My Rep Agency

This Privacy Policy explains how Byrd Rep Agency, LLC ("Byrd," "we," "us," or "our") collects, uses, and protects information in connection with the My Rep Agency mobile and web application (the "Service"). The Service is a business‑to‑business tool used by lighting and electrical manufacturers' representative agencies, their employees, and the distributors they authorize.

1. Who this policy applies to

This policy applies to anyone who creates or uses an account in the Service, including agency administrators, agency staff, and authorized distributor users. The Service is not intended for the general public or for individuals under the age of 13, and we do not knowingly collect information from children.

2. Information we collect

Account information you provide

Identity: your name, email address, business phone number, role within the platform, and the agency you belong to.
Distributor profile (distributor users only): the distributor company name and the city or branch you are associated with.
Credentials: a salted hash of your password. We never store your password in plain text.

Business content you create

Manufacturer, product, and specification data entered by agency administrators.
Search queries and chat messages you submit to the guided product finder.
Quote and access requests you submit to your rep agency.

Information collected automatically

Authentication tokens used to keep you signed in on your device.
Technical logs such as your IP address, device type, browser or operating system version, and timestamps of requests. These are used to operate the Service, prevent abuse, and diagnose errors.

Face ID / Touch ID (iOS app only)

If you enable Face ID or Touch ID sign‑in in the iOS app, your credentials are stored encrypted in the iOS Keychain on your device using Apple's local authentication framework. Your biometric data (your face or fingerprint) is processed entirely by your device's Secure Enclave and is never transmitted to My Rep Agency or stored on our servers. You can disable biometric sign‑in at any time from the Profile screen in the app.

Push notifications (iOS and Android apps)

If you grant the app permission to send push notifications, your device generates a unique push notification token that we store on our servers and associate with your account. The token is used only to deliver service announcements from your rep agency (for example, new manufacturer rebates, promo flyers, and product updates) through Apple Push Notification service (APNs) and Google Firebase Cloud Messaging (FCM). The token contains no personal information and is automatically deleted from our servers when you log out, uninstall the app, or revoke notification permission in your device settings. We never use push notifications for marketing unrelated to your rep agency relationship.

3. How we use information

We use the information described above to:

Provide, maintain, and improve the Service;
Authenticate users and route them to the correct rep agency and manufacturer catalog;
Respond to your product searches and connect you with the right pricing contacts at your rep agency;
Send transactional communications such as account approvals, password resets, and important changes to the Service;
Detect, prevent, and respond to fraud, abuse, and security incidents; and
Comply with our legal obligations.

We do not sell personal information, and we do not use your personal information for advertising or behavioral marketing.

4. How we share information

We share information only as needed to operate the Service or when required by law:

Your rep agency: If you are a distributor user, the rep agency that approved your account can see your name, contact information, distributor name and location, and the searches you submit so they can serve you.
Service providers acting on our behalf, including:
- Cloud hosting for the Service infrastructure and database;
- Google (Gemini API) to power the AI‑guided product finder. Chat messages and the manufacturer catalog data sent to generate a result are processed by Google in accordance with Google's API terms. We do not send your password, phone number, or distributor location to Google.
Apple when you install the iOS app, in accordance with Apple's privacy policy.
Legal and safety disclosures when we believe in good faith that disclosure is required by law, subpoena, or to protect the rights, property, or safety of Byrd, our users, or the public.
Business transfers: if Byrd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data retention

We retain account information for as long as your account is active. When an account is deleted, identifying information is removed within 30 days, except where we are required to retain certain records for legal, accounting, or fraud‑prevention purposes. Aggregated, de‑identified data may be retained indefinitely.

6. Your choices and rights

Access and correction: you can view and update your name and password at any time from the Profile screen.
Deletion: contact us at the address below to request deletion of your account. If you are a distributor user, your rep agency administrator can also remove your access.
Biometric sign‑in: can be enabled or disabled at any time from the Profile screen of the iOS app.
State and regional rights: depending on where you live (for example, California, Virginia, Colorado, the EU/UK), you may have additional rights regarding access, portability, correction, and deletion. To exercise these rights, contact us using the details below.

7. Security

We use industry‑standard safeguards to protect your information, including TLS in transit, encrypted password hashing (bcrypt), and role‑based access controls on the server side. No system is perfectly secure, and we cannot guarantee absolute security; please use a strong password and notify us immediately if you suspect unauthorized access to your account.

8. International users

The Service is operated from the United States. If you access the Service from outside the United States, you understand that your information will be processed in the United States, which may have different data protection laws than your country of residence.

9. Children

The Service is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and, where appropriate, notify you through the Service. Continued use of the Service after an update means you accept the revised policy.

11. Contact us

Questions, concerns, or requests under this policy can be sent to:

Byrd Rep Agency, LLC
Attn: Privacy
wayne@myrepagency.com
myrepagency.com