We're here to help.
Questions about your account, the product search, or anything else? Reach out and we will get back to you, usually within one business day.
Quick answers
How do I reset my password?+
From the iOS app or web sign-in page, tap "Sign in." If you forget your password, contact your rep agency administrator or email us at the address below and we will issue a reset.
How do I request access as a new distributor?+
Tap the access link provided to you by your rep agency. Fill out the registration form with your name, distributor company, location, and contact details. Your rep agency will review and approve your account, then send you a temporary password.
Why don't I see all the manufacturers my rep agency carries?+
Rep agencies often represent different manufacturers in different territories. Your administrator may have limited your account to the lines available in your specific city or branch. Contact your rep agency administrator if you think something is missing.
How do I enable Face ID / Touch ID sign-in?+
After your first password sign-in on the iOS app, you will be prompted to enable Face ID or Touch ID. You can also enable or disable it any time from the Profile screen.
How do I invite a coworker at my distributor?+
On the Search screen, tap "Invite a coworker." Enter their email and we will send your rep agency a request to add them. The agency will review and approve.
I can't find the product I'm looking for.+
Type your model number, application, or specs into the chat (e.g., "2x4 4000K 40W" or "AK80LS-1"). If the wizard cannot find a match, it will surface a contact form so your rep agency can help you directly.
How do I delete my account?+
Email us at the address below from the email on file and request account deletion. We will remove your account within 30 days.
We respond to support emails Monday through Friday, 8:00 AM – 5:00 PM Central Time. Most requests are answered within one business day. For urgent quote-pricing questions, please also copy your local My Rep Agency contact.